General Data Protection & Privacy Statement
The General Data Protection Regulation (GDPR) and the Data Protection Act 2018 came into effect in May 2018. This legislation is concerned with the personal information about you and how it is collected, stored and shared. It is aimed at protecting the privacy of all individuals and the prevention of data breaches.
Haven Therapy Services have created this privacy statement in order to demonstrate our commitment to your privacy in line with GDPR. Here you will find our policy on how Haven Therapy Services collects, stores and shares information collected from individuals from various methods including face to face consultations, online, social media forums and video consultations.
Information we collect
We collect the personal information you share with us. This information that can be used to identify you such as name, email address, telephone number and mailing address. We maintain one database to store your personal information and may retain it as reasonably required to serve and operate the service. Providing your personal information to us is your choice.
General information may also be collected and stored when you access or make contact with the service. General information includes the date, time length of stay and specific pages accessed during your visits to the service.
Information Storage Methods
Retention of Personal Information GDPR requires that personal information should not be held for longer than is necessary for the purpose for which it is being processed.
However, it is a fundamental requirement that all Haven Therapy Services treatment records are retained for a minimum period of time for legal, operational, safety reasons. The length of time for retaining records be 5 years.
We use a variety of methods to ensure your personal and general information is securely and confidentially stored. Any information shared with our service is handled with the upmost care.
We store information gathered electronically which is anonymised, and password protected to ensure client confidentiality. We may also may occasionally store client notes in and paper files which held in lockable cabinets in secure offices.
Accessing and Updating Your Personal Information and Preferences
Modifying or Deleting Your Personal Information If you would like to modify or delete your Personal Information, please contact us with clear instructions about what you would like to be modified or deleted.
We will respond to your request promptly.
You have the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us.
How Your Personal Information is Used, Processed and Disclosed
We may use your General Information and de-identified Personal Information to prepare anonymised, aggregated data about our users (“Anonymised Data”). We may provide third parties with Anonymised Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymised Data does not include any information permitting the recipient to identify, locate or contact you.
Website and Social Media Platforms
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to gather general information.
Personal and general information is also collected when individuals visit our website www.haventherapyservices.co.uk. If you enter your information into the website under the “contact us” section personal information will be collected for contact purposes but will not be retained. This information will be disposed of securely at the earliest convivence. No information will be shared with third parties or used for marketing purposes.
The same policy applies when visiting social media platforms. If you visit our Facebook page at https://www.facebook.com/haventherapyservices/ it allows you to like, share or comment on posts made by our service. Personal information could be made available to us depending on individual user privacy settings. You must be aware that we make have access to personal profiles and data.
Individuals should also be aware that if they contact the service via a search engine or social media platform that they will hold their own privacy policies and GDPR statements.
Cookies & Marketing
We also work closely with third parties such as Google analytics and marketing service providers who may receive anonymised data relevant to your demographic for them to use to target advertising based upon your interests.
A copy of our policy is available upon request.
Individuals who are unhappy with the service they receive you should raise this with the therapist in the first instance. A copy of our complaints procedure can be gained by contacting us at firstname.lastname@example.org.
Third Party Features
We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
In the event of an emergency or if we have reason to believe you are at risk of harm to yourself or others, we will share concerns and information to relevant, appropriate agencies. We will also share concerns and share information with relevant authorities if child protection concerns were identified or acts of terrorism are disclosed.
Signed parental consent is required for children under aged sixteen before using our services
Payments need to be made 48 hours prior to the session and are non-refundable
48-hour notice will be required to cancel a booked session, otherwise the cost of the session will need to be paid for in full
I reserve the right to update and make changes to these policies